o Quality: Emergency demand service provided by technicians who are not involved in installation. This guarantees customers true repair and troubleshooting skills when a technician arrives to repair or maintain your system.
o Reliability: Field technicians, available via a telephone paging system that the customer can activate with a simple telephone call, equipped with vans outfitted with an inventory of replacement parts.
o Flexibility: The option of full maintenance contracts or service and repair on an hourly or demand basis.
Comtel also has a significant investment in providing our customers with a determined, competent management team to make things happen under the most demanding of circumstances. The nature of our business demands that we deliver effective solutions on short notice and we make it happen, every day. Our average response time is less than thirty-six hours and most service calls are completed in one visit.
Selecting good people is the most challenging part of any business. At Comtel, we take great care in choosing our service technicians. The job requires a unique collection of skills and a burning desire to solve problems. Each member of our team loves what they do. They also have broad experience and carry exceptional technical troubleshooting skills. This is an unbeatable combination. The technicians at Comtel are among the best in the business.
Our Service Technicians have been with us for many years. They are certified by several system manufacturers through training and testing, and are equipped with the tools and parts to diagnose problems and effect repairs quickly.
We make significant investments in training, tools, equipment and inventory in order to provide our customers with an intelligent, experienced, motivated, well-trained and well-equipped problem solver. We provide 24 x 7 x 365 availability of this high caliber expertise on demand, without the requirement of a contract for service.
Please give us a try.
